Your space, members and billing
A workspace gives your team a shared customer model, campaigns, brand and billing. Each space is isolated from the others you belong to. Use this lesson to understand ownership, member access and the costs attached to your operation.
A space has a name, an avatar, and a short unique slug that appears in the app's URL. Admins manage those, along with domains, senders, members, and billing, in Settings.
Members and roles
A person joins a space as a member. The membership carries permissions that decide what they can do, and you assign them as one of three fixed roles.
| Role | Permissions | Grants |
|---|---|---|
| Member | READ, WRITE | Create and edit campaigns and customer data, and run day-to-day actions such as suppressing an address. |
| Non-paid Admin | READ, ADMIN | Manage workspace identity, members, billing and integrations without editing access. |
| Admin | READ, WRITE, ADMIN | Member permissions plus workspace administration. |
You pick the role when you add a member, and you change it from the members table. Permissions outside these three combinations are not assignable. You add members by email: existing users join at once, unknown emails receive an invitation link.
Collaborators and maxinja access have no per-seat charge. Workspace roles still control what a teammate can do. Paid AI work uses the shared workspace wallet; there is no monthly AI allowance.
Free and Premium plans
Each space is billed on its own, on one of two plans.
- Free: no subscription, with 100 recipient sends per month as a hard cap. AI credits are not included; admins can buy them with a saved card.
- Premium: a $49 monthly workspace subscription with 5,000 records and 50,000 recipient sends. Extra 1,000-record packs cost $5/month and include 10,000 extra sends for a full month. AI is paid separately.
A record is a contact or an object, and both count toward the 5,000. On Premium, records past the included 5,000 add record packs, emails past the included allowance are billed per email, and AI generation, personalization, and workflow runs draw from credits. Free has unlimited records and can buy more credits, but its 100-email monthly cap remains fixed.
Credits meter your usage
Credits are how maxclicks charges for usage. One credit is one unit of the workspace billing currency, held in its wallet. All collaborators and background work use the same prepaid balance; no monthly AI allowance or gift is included. AI generation, personalization, metered tools and email overages consume credits; included emails have no per-recipient send fee. The Usage report in Billing shows where your credits went.
When no credits are available, new operations may be refused while workflow and broadcast execution can wait for funding. A terminal failure is different and needs investigation. Premium has a limited negative-credit buffer and optional auto reload, so the displayed balance is not an emergency stop control. Use workflow pause or broadcast stop when you intend to prevent more execution.
Teammate and background AI work share the workspace wallet. Read the email Estimate before scaling a campaign, including corrections and reviews as well as generation. Unknown estimates are not zero cost.
On Free, sends also hard-stop when you reach 0 remaining emails for the month. The cap resets monthly; purchased credits carry forward.
Next
See How billing works for subscription prices and an example bill. AI and usage credits explains which balance pays for your work and how to top it up.
Billing and payments