How billing works

Premium costs $49 per workspace per month, including 5,000 contact and object records, 50,000 recipient sends and unlimited collaborators and maxinja access. Workspace roles still control permissions. All AI usage is paid separately. There are no seat charges, monthly AI allowances or signup/domain-verification credit gifts.

Each workspace has its own subscription and prepaid usage balance. Admins manage both in Settings → Billing.

These are USD prices before applicable tax. EUR and GBP use the same numeric amounts. Your billing country determines the currency. New subscriptions are monthly.

The subscription pays for the platform and reserved record capacity. Email overage and AI use prepaid credits. Buying credits funds the wallet; using them does not charge the card a second time for the same work. AI and usage credits explains estimates and top-ups.

What you get on Free

Free is a sandbox with 100 recipient sends each month, a hard sending cap, and no subscription fee. Contacts and objects are not billed. It includes access to the editor, workflows, forms and maxinja within workspace permissions. Emails and forms carry the maxclicks badge.

No AI credits are included. Admins can purchase credits or enable auto reload with a saved card. Buying credits does not increase the Free sending cap. Eligible initial maxinja setup assistance can be platform-funded; this does not make ordinary AI generation or previews free.

What Premium costs

A record is a contact or an object. Customers, companies, orders and products can all count. Events and logs do not count toward this record total. Premium includes 5,000 records; additional capacity is charged in 1,000-record packs, rounding a partly used pack up.

Example: a team with 6,200 records

The 1,200 records above the included 5,000 require two extra packs.

At those quantities for a full month, the workspace includes 70,000 recipient sends. The number of teammates does not change the bill. AI and email above 70,000 use prepaid credits. For example, another 50,000 sends cost $20 before any AI usage.

Team access

There are no paid maxinja seats. Collaborators and maxinja access are included; member roles determine what each person can read, edit or administer. maxinja still requires write permission and sufficient funding for paid work.

Monthly capacity changes

New subscriptions are monthly. Reserved capacity grows when stored contacts and objects require more packs. Mid-month increases are charged for the remaining part of the month, and their extra email quota is prorated for the same period after successful payment. Each paid pack adds 10,000 sends for a full month.

Reducing the record count can reduce capacity at the next paid monthly renewal. Deleting and reimporting records does not repeatedly grant email allowance. The current cycle uses paid reserved capacity, not a fresh allowance derived from the live record count. Historical annual subscriptions retain their existing renewal handling; annual billing is unavailable for new purchases.

What credits pay for

Credits cover model usage, metered third-party tools and Premium email overage. Standard internal workflow steps, maxinja exchanges, template creation and campaign dispatch have no separate fixed platform operation fee. Any model or paid tool work they invoke is metered separately.

Email delivery and AI writing are separate costs. Included sends do not include AI generation. Ordinary copy and Liquid can use the email allowance without an AI charge.

Broadcasts, workflows, API sends and Send test share the email allowance. Each To, CC and BCC recipient counts as a send. The allowance resets on the workspace's monthly cycle, not the first of the calendar month, and unused sends do not roll over. New subscriptions align this cycle with activation.

Premium email beyond the current allowance costs $0.40 per 1,000 recipients. Free stops at 100 instead of charging overage. Included static sends do not require an AI credit balance, although sending and permission requirements still apply.

Read the campaign estimate

Open Estimate in the email composer before scaling a campaign. Review generation, corrections, reviews and delivery. An estimate depends on the available context and model; unknown costs are not zero. Credits and usage explains what consumes credits.

Topping up your balance

In Billing & Usage → Overview, use the credit balance to add funds or enable automatic reload. Both are available to admins on Free and Premium with a saved payment method. See purchase amounts and auto reload.

Seeing where the money went

Overview shows your plan, allowances, credit balance and invoices. Usage reports spending by period, category and member. Both plans have usage reporting and invoices for credit purchases; Premium also has subscription invoices. Manage your billing explains the controls.

When a send or an AI call is refused

Check whether the work lacks credits or email allowance. Adding credits can resume work waiting for funding; it does not repair invalid content or raise Free's email cap. Avoid starting replacement work while the original waits. What happens when credits run out explains the distinction.

Currency and tax

Your billing country selects EUR for the EU, EEA and Switzerland, GBP for the United Kingdom, and USD elsewhere. An active subscription or a previous invoice locks that currency. Applicable tax is shown when charged.

Cancelling Premium

Choose Cancel subscription on the plan card. Premium stays active until the end of the period already paid for. Resume subscription reverses the cancellation before then.

After that period, the workspace returns to Free and its 100-send monthly cap. Purchased credits carry over, and admins can still buy more. Cancelling does not disable credit auto reload or stop running automation. Review reload settings and stop or pause unwanted work separately.